FAQ
How do I commission a piece of jewellery?
Have a look at the bespoke page for more information and also read these blog posts. “How To Commission A Piece Of Jewellery” here and “Commissioning A Bespoke Piece Of Jewellery Doesn’t Need To Be Difficult” here
How do I book a jewellery class?
Head to the jewellery classes page or go to the shop and select products. The jewellery classes are down categories on the right hand side.
How long do commissions take to make?
Commissions can take between 3 – 8 weeks to make, depending on the complicity of the design. If you have a specific deadline get in touch to see if it is still possible to get it made in time.
What if my fiance doesn't like the ring I proposed with?
Unfortunately I do not offer refunds on wedding rings and engagement rings. Each piece is individually handmade, so I will not be able to resell the ring as it has been made bespoke for you.
Does the jewellery come in a box?
Yes, each piece comes in a stylish black and silver Genna Design branded gift box and gift bag.
Why do I have to pay a design fee?
If you are wanting me to design a bespoke piece of jewellery then I will have to charge a design fee. This is a one off non refundable fee.
How do I pay?
I accept payment buy cash, cheque, bank transfer, paypal, debit/credit cards and payment over the phone.
Do you offer refunds?
I cannot offer refunds on commissions because each piece is especially made for the individual client. I cannot do refunds for a pair of earrings due to hygiene. For ready made stock, I cannot offer a refund as each piece is individually handmade, but I can offer an exchange if the piece was bought as a gift. The only way I would offer a refund is if the piece is damaged or broken. When sending the piece back please make sure it is properly insured with special delivery postage.
Can I collect from the studio?
Yes you can collect orders from my studio at WASPS, Meadow Mill, Dundee, But please arrange an appointment before you plan to come.
Can you ship abroad?
Yes, I can ship by registered airmail.
How much does a commission cost?
How long is a piece of string? Each commission is bespoke so costs a different amount. If you let me know your budget, we can discuss what is possible. Simple bespoke commissions in silver start from £150. Commissions in gold start from £400, revamps start from £500. Please fill in the consultation form with your requirements and I can give you a more accurate quote.
Do you make wedding and engagement rings?
Yes have a look at my wedding and commissions page to see what is possible. Please fill in a consultation form and contact me to arrange an appointment.
How do I find the perfect engagement ring?
read by blog post here for advice.
Does the jewellery come gift wrapped?
read by blog post here for advice.
Do I have to pay deposit?
Yes once the design fee is paid and you are happy to go ahead with the commission, a 50% deposit has to be made in order for me to start the commission. If you have a tight budget the payment can be split into smaller payments. Please get in touch if you would like to discuss this further.
Do you accept cards?
Yes, however I do not accept AMEX (American Express)
Do I have to pay for postage?
Items over £60 are free delivery (non including international delivery) With items under £60, postage is charged, please select which type of postage you would prefer.
Are items covered for insurance?
If you select special delivery, it will be insured to the value of £500- up to £2000.
Is every piece handmade?
Yes, every piece handmade by me.